ZimiHome (also referred to as “we”, “our” or “us”) – a software platform owned by a private limited company Goldstar East PTE Ltd, 400 Orchard Rd, Singapore 238875.
If you are a California resident or data subject in Europe, please see the “Additional Disclosures for California Residents” and “Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland” sections, respectively. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.
- General Terms
- ZimiHome Platform may be referred to as ” ZimiHome,” “we,” “our,” or “us.”
- We call a user of the ZimiHome Platform “User,” “Users,” “you,” “your,” or “Client” and “Service Provider” as appropriate.
- The community platform that we offer at our website (www.zimihome.com) is referred to as the “Site(s).”
- The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
- ZimiHome’s Sites, Apps and related services, information and communications are collectively referred to as the “ZimiHome Platform.”
- Information Collection
- Information you provide to ZimiHome
ZimiHome collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that ZimiHome collects include but are not limited to:
Contact Information. This may include your first and last name, postal address, telephone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
Identity Information. If you are a Service Provider, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.
Financial Information. To help Service Providers set up a payment account and help Clients make payments to Service Providers and pay fees to ZimiHome, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the ZimiHome Platform and to ensure that Service Providers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment card information.
Promotional Information. Certain offerings of the ZimiHome Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of ZimiHome Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the ZimiHome Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.
Content Information. You also may choose to send ZimiHome Personal Information in an email or chat message containing inquiries about the ZimiHome Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.
We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the ZimiHome Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your ZimiHome account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Financial Information. If you are a Service Provider, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your ZimiHome account and facilitate communications between you and your Clients through the Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.
Third Party Information. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the ZimiHome Platform. ZimiHome may work with Third Party Agents to perform identity checks, criminal background checks, and right to work checks on Service Providers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the ZimiHome Platform.
- Information ZimiHome Collects Automatically
We automatically collect certain information when you use the Service. The categories of information we automatically collect are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the ZimiHome Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the ZimiHome Platform, ZimiHome may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the ZimiHome Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the ZimiHome Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the ZimiHome Platform unavailable and are forbidden on the ZimiHome Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the ZimiHome Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the ZimiHome, including the following:
Cookies. When you visit websites our Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only ZimiHome can read and use, and access mobile device IDs to:
- save your login information for future logins to the ZimiHome Platform;
- assist in processing items during checkout;
- hold session information; and
- track user preferences.
Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:
- enable certain features of the ZimiHome Platform;
- better understand how you interact with the Sites and the ZimiHome Platform;
- monitor usage by our Users and web traffic routing on the ZimiHome Platform;
- track the number of entries in ZimiHome promotions, sweepstakes and contests; and
- identify visited areas of the ZimiHome Platform.
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the ZimiHome Platform and then close your browser.
We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the ZimiHome Platform.
- ZimiHome’s Use of Information
- To operate and make available the ZimiHome Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Services, in order to fulfill our contracts with Users;
- For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Clients and Service Providers can meet and conduct business, and in order to comply with our legal obligations;
- To conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the ZimiHome Platform given that Service Providers often interact directly with Clients and may enter their homes;
- To analyze ZimiHome Platform usage as necessary for our legitimate interest in improving the ZimiHome Platform to grow our business;
- To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the ZimiHome Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
- To provide you with customer support in order to fulfill our contracts with Users;
- For internal market research for our legitimate interest in improving the ZimiHome Platform to grow our business;
- For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
- To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
- To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
- As otherwise set forth in the Agreement.
Analytics and Market Analysis. ZimiHome may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the ZimiHome Platform.
ZimiHome uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. ZimiHome may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Services, for marketing purposes (with your consent where required by law), and to administer the ZimiHome Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt Out” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. ZimiHome may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.
- Information Sharing
Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
To operate the ZimiHome Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
- Email origination;
- Identity checks to the extent permitted by applicable law;
- Fraud detection (currently carried out by our providers Sift Science and Emailage). Our fraud detection providers also use information relating to you and your use of and activity on the ZimiHome Platform to provide fraud detection services to their other clients;
- Receipt, invoice, or support services;
- Customer relationship management services;
- To otherwise help us provide the ZimiHome Platform.
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contests, submission opportunities, and programs. You always have the ability, in your Account, to ask ZimiHome not to contact you with this type of information. Please see the Your Rights and Choices section for more information.
Other Users. ZimiHome facilitates contact between Clients and Service Providers and reserves the right to share a Service Provider’s contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the ZimiHome Platform; or (2) the performance of a Service. This exchange of information is a mandatory part of the ZimiHome Platform.
Legal Obligations. ZimiHome and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. ZimiHome reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the ZimiHome Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or ZimiHome or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition. ZimiHome reserves the right to share information in connect with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the ZimiHome Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Service Request via the ZimiHome, the contents of such listing will be viewable to Service Providers you select on the ZimiHome Platform.
- Your Rights and Choices
You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the ZimiHome Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by contacting us.
Account Settings. During registration you choose whether to receive marketing correspondence from ZimiHome and its affiliates and Partners. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.
Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your ZimiHome Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under the “Account” tab.
So that we may protect the integrity of the ZimiHome Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at firstname.lastname@example.org if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.
Promotional Communications. You can opt out of receiving promotional communications from ZimiHome sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from ZimiHome sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, ZimiHome may continue to send you non-promotional communications, such as those about your account, Services, transactions, servicing, or ZimiHome’s ongoing business relationship with you. If you receive unsolicited email from a ZimiHome domain, please let us know at email@example.com
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
App and Location Technologies. You can stop all collection of information via an app by uninstalling the app. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.
- ZimiHome’s Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit B for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
- ZimiHome’s Security of Collected Information
Your ZimiHome account is password-protected so that only you and authorized ZimiHome staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your ZimiHome account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
- Notification of Changes
- Children’s Privacy
This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us at firstname.lastname@example.org. We will remove the data.
We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.
- Contacting Us
ZimiHome ‘s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the ZimiHome database, and requests to delete or rectify such Personal Information.
- Jurisdiction-specific Provisions
ZimiHome’s Security of Collected Information. While ZimiHome will use commercially reasonable efforts to ensure the security of all Financial Information and Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information and/or Financial Information stored therein, and you agree to hold ZimiHome harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.
ZimiHome discloses the following categories of information for commercial purposes:
- Commercial Information;
- Demographic Data;
- Location Data;
- Inferences; and
- Internet activity.
We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the Information Sharing section for more detail about the parties we share information with.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.
Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland.
Transfer Of Data. We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within Singapore. If you reside or are located outside of Singapore, we may send and store your Personal Information (also commonly referred to as personal data) to Singapore in order to provide and operate the ZimiHome Platform. ZimiHome undertakes to ensure an adequate level of protection of the personal data transferred outside the European Economic Area, either by us, our affiliates, and/or Third Party Agents, in accordance with applicable legislation, in particular via the signature of the standard contractual clauses approved by the European Commission or the Privacy Shield certification.
Your Rights. You have the following rights under certain circumstances:
- A right of access: you have the right to obtain confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain access to such data and a copy thereof;
- A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;
- A right to restriction of processing: in some cases, you have the right to obtain restriction of processing of your personal data;
- A right to data portability: you have the right to receive the personal data concerning you which you have provided to ZimiHome, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from ZimiHome. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
- A right to lodge a complaint with the supervisory authority: if your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. The CNIL is the supervisory authority in France. The Spanish Data Protection Agency is the supervisory authority in Spain. This list identifies the supervisory authorities for the 16 states in Germany.
You can exercise your rights by contacting us at email@example.com.
Right of access. You have a legal right to request a copy of the Personal Information that we have about you. You also have a right to correct, amend or delete such Personal Information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
Resolution of disputes and complaint mechanism. In compliance with the Privacy Shield Principles, ZimiHome commits to resolve complaints about your privacy and our collection or use of your Personal Information. If European Union citizens have any queries related to the processing of your Personal Information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: firstname.lastname@example.org.
Disclosure of EU personal data to public authorities and law enforcement agencies. ZimiHome may be required to share your Personal Information in response to lawful requests by public authorities.
Interest-Based Advertising in the EEA or Switzerland
For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit http://youronlinechoices.eu/.